Butler Services Manager Job at The Colony Palm Beach, Palm Beach, FL

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  • The Colony Palm Beach
  • Palm Beach, FL

Job Description

Job Details

Job Location
The Colony Palm Beach - Palm Beach, FL

Position Type
Full Time

Education Level
2 Year Degree

Travel Percentage
None

Job Category
Other

Description

Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting U.S. Presidents, European Royalty and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean.

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JOB OVERVIEW:

The Butler Residence Manager is responsible for managing fourteen (14) residential apartment style rooms. This role requires a high level of professionalism, excellent communication skills, detail oriented and highly organized. This role will oversee a team of Residence Butlers, Housekeepers and Maintenance Technicians. The Residence Manager will work closely with various departments to ensure all guests staying in a Villa, Penthouse or Bungalow receive exceptional service during the pre-arrival process, arrival and during the guest stay.

ESSENTIAL JOB FUNCTIONS:

  • Meet and greet every guest arriving to the Residences.
  • Work closely with the VIP Services Manager in collecting information and ensuring all personal requests are executed and met by day of arrival.
  • Maintain Guest Stay Histories by updating Profiles in property system.
  • Support the team by being the main contact for all residence guest.
  • Coordinate overall administrative management of a residential area that may include, but is not limited to: occupancy, facilities, key card access, opening/closing, and budget
  • Must be able to direct, guide and work collaboratively with all departments; specifically, Housekeeping and Engineering.
  • Conduct daily routines of the exterior daily, several times a day to ensure cleanliness specifically grounds and pools.
  • Manage the inventory of all guest using items and replenish as needed.
  • Has high level of accountability for Arrival and Guest Service results relating to Forbes Travel Guide, and Social Media surveys.
  • Meet and work with various vendors to ensure we stay competitive in the market and our vendors are delivering on Five-Star Forbes standards.
  • Support human resources functions including recruiting, selection, orientation, training, performance planning as needed.
  • Ensure all training plans are submitted before a new employee attends orientation.
  • Attend weekly Rooms meetings to ensure communication of all activities or work being done in the residences.
  • Assign projects to support, motivate leadership team in supporting Forbes Five Star training and delivery.
  • Communicates effectively both verbally and in writing to provide clear directions to staff. Observes performance and encourages improvement.
  • Informs and updates executives, peers, and subordinates on relevant information in a timely manner.
  • Uses creative management skills to solve problems.
  • Ensures compliance with The Colony standards are met to ensure consistent high quality guest relations.
  • Support Front Office and Guest Services through times of stress and emergencies, resolves guest concerns, and implements resolutions by using discretion and judgement.
  • Provides guestroom and hotel tours. Must be familiar with all hotel services including beach, resort and island dining options.
  • Assists other guest services areas with daily operations and supervision.
  • Attend weekly leadership meetings.
  • Attend monthly front office department meetings and on time.
  • Work with Housekeeping and Front Office Leadership to ensure cross communication is open to all departments.
  • Perform front desk duties in high demand times.
  • Other duties as deemed appropriate by the management leadership.

Qualifications

STANDARD SPECIFICATIONS:

  • Ability to read, write, speak, and understand the English language to communicate effectively with guests and employees.
  • Ability to access and accurately input information using a moderately complex computer system, including property management systems.
  • Knowledge of Microsoft Office, specifically Word and Excel.
  • Strong knowledge of all applicable software programs used. Must be able to multitask using multiple software applications at any given time.
  • Ability to understand guest needs and expectations and deliver superior customer services with a little input from others.
  • Must be an excellent communicator is all aspects of his/her job including coworkers and guests.
  • Always looking for the best interest for both guest and hotel.
  • Able to perform a job with attention to details and the ability to organize and handle multiple tasks effectively.
  • Must handle difficult situations and hold team associates accountable.
  • Effective verbal and written communication skills in English a must.
  • Must be able to work in teams and involve others in the decision-making process when applicable.
  • Ability to be fully flexible in availability to accommodate hotel occupancy and business demand.
  • Forward thinking and sharp trainer skills and ability to mentor and develop team members.
  • Ability to successfully motivate and lead a team through leading by example.
  • Ability to plan and organize large or multiple projects and complete within deadlines.
  • Maintain high visibility resulting in a minimum of 70% of time spent on the floor with the teams.
  • MUST have flexible schedule, including availability on weekends and holidays as needed or directed.

Education/Experience Requirements:

  • Minimum 3-5 years of experience working in a 4-5-star hotel environment in a management role.
  • A minimum of 1-2 years of Front Office, Housekeeping or Guest Services experience
  • Must have strong interpersonal skills.
  • Degree in Hospitality or Hotel Management preferred.

Physical Requirements

Frequency Key:

Rare - up to 1 hour, Occasional - 1-3 hours, Frequent - 3-6 hours, Constant - 6-8 hours

Physical Activity Frequency

Sitting Frequent

Walking Frequent

Climbing stairs Frequent

Standing Constant

Crouching/Bending/Stooping Frequent

Reaching Frequent

Grasping Constant

Pushing/Pulling Frequent

Near Vision Constant

Far Vision Constant

Hearing Constant

Talking Constant

Smell Occasional

Taste Frequent

Lifting/carrying (#50 lbs.) Rare

Travel Rare

Standing, bending, stooping, and lifting weights up to and including 50 lbs. may be required.

Job Tags

Holiday work, Full time, Flexible hours,

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