Job Description
Description:
- This position is responsible for completing by telephone, a medical assessment with potential new clients interested in purchasing our fixed annuity with a long-term care rider distributed through our partner banks and marketing organizations.
- This position is also responsible for assisting clients who seek to begin using their long-term care benefits after purchasing
- Conduct phone interviews, provide excellent customer service by telephone
- Understand annuity and insurance products, procedures and system capabilities
- Verify personal information
- Administer telephonic cognitive screening tests
- Complete initial inquiry phone call for long-term care benefits
- Respond to questions regarding long-term care claims benefits
- Accurate data entry and record keeping
- Question clients regarding medication usage and record responses
- Determine when cases need to be referred to underwriting
- Communicate underwriting decisions to the field
- Ensure compliance with Federal and State regulations, company guidelines and practices regarding personally identifiable information and personal health information
Requirements
- Associates degree or equivalent experience
- 1-3 years experience within the health care industry (medical office, pharmacy or similar)
- Knowledgeable in medical terminology and the ability to speak clearly and record accurate information is required.
- Customer service / call center experience preferred
- Knowledgeable in medical terminology, especially prescription drugs
- Understanding of medication usage is helpful
- Excellent communication skills, including ability to tailor tone, cadence and inflection to client needs
- Ability to speak clearly, annunciate properly and accurately
- Ability to type and talk simultaneously and professionally fill dead space when waiting for information
- Previous experience with geriatric patients
- Basic computer navigation
- Spanish preferred
- Excellent data entry skills with attention to detail and accuracy on a daily basis
- Demonstrate strong attention to detail with excellent organizational skills
- Strong interpersonal and team skills required
- Participates as a fully functional team member by learning and performing all team processes
- Support operational measures and assist in meeting established service standards
- Strong written and oral communication skills
- Ability to maintain positive attitude and composure in dealing with difficult situations
- Ability to be flexible and prioritize activities
- Flexibility with scheduling to cover shifts Monday - Friday 8:30am-6pm
Benefits:
Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Vision Insurance : Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.
Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.
Synectics is an equal opportunity employer.
Job Tags
Full time, Flexible hours, Shift work, Monday to Friday,