Job Description
6 month contract to hire
9:00 AM – 5:30 PM
9:30 AM – 6:00 PM
10:00 AM – 6:30 PM
10:30 AM – 7:00 PM
11:00 AM – 7:30 PM
Claims - Average 60-70 calls a day
Claims calls involve entering new claims and speaking with Claimant, Medical and Service Providers and attorneys looking for status of a claim, payment, and status of a bill.
These calls involve a high level of empathy and strong de-escalation skills
Paid holidays while on contract
Hybrid - 3 days in office | 2 WFH (WFH days will be Mon & Fri during training; once released from training the contractor will be able to choose the 2 WFH days they want and can commit to on a weekly basis. Any changes to their current WFH schedule will need to be approved by their lead.
Full Benefits & PTO offered once direct from day 1.
Room to grow into other departments/roles (current TA that we work with started out as a CSR on contract)
Description
The Customer Service Representative is responsible for communicating over the phone with insureds, agency personnel, claimants, providers, vendors, and any other callers with questions related to products and services
Will be assigned to 1 of 2 teams within the call center group: Policy Services- Average 70+ calls a day
Enterprise Req Skills
Customer service,communication and writing skills,call center,crm,customer support,data entry,email
Job Title
customer service representative
Top Skills Details
Previous customer service experience in any field. Open to retail and food service
Excellent communication; both written and verbal
Candidates must be present in a professional and polished manner
Worksite Address
Wilkes- Barre,Pennsylvania,United States,18711
Time off in the 1st 90 Days:
Other Interviews/Offers:
Desired Shift -THIS MUST BE A SHIFT FROM THE LIST IN THIS REQ. CANDIDATE MUST BE LOCKED DOWN FOR A SPECIFIC SHIFT
Interview Availability
External Communities Job Description
TEKsystems is currently hiring for a Customer Service Rep for an AM best rated A+ rated insurance provider in Wilkes Barre PA. Powered by a carefully selected network of independent agents and brokers from all over the country, we offer a full range of insurance products and services.
EVP
Paid holidays while on contract
Hybrid - 3 days in office | 2 WFH (WFH days will be Mon & Fri during training; once released from training the contractor will be able to choose the 2 WFH days they want and can commit to on a weekly basis. Any changes to their current WFH schedule will need to be approved by their lead.
Full Benefits & PTO offered once direct from day 1.
Room to grow into other departments/roles (current TA that we work with started out as a CSR on contract)
Work Environment
Great working environment, not cut throat. No selling, no up-selling.
First 3-4 weeks of training will always be Mon-Fri; 8-4:30. As soon as they are released from training they start the shift they were hired for. YOU MUST LOCK THE CANDIDATE IN FOR ONE OF THE SHIFTS BELOW AND INCLUDE IN THE SUB PACKAGE -
Additional Skills Tags
call center,crm,customer support,data entry,email
Additional Skills & Qualifications
Previous high volume call center highly desired
Experience using CRM (Customer Relationship Management) system
Business Qualification
Impact to the Internal/External Customer
Interview Information
Candidates will receive an interview invite from TA with confirmation of their scheduled interview, name of the manager they will be meeting with, parking instructions and a map.
Interview Availability:
Why is Position Open?
Business Challenge
Has an offshore team - however they realized the importance of an onsite local team, it assists with a pipeline of employees for higher level roles that they are currently struggling to fill
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