Job Description

Job Description

Job Description

Our firm is growing at an incredible rate, and we want employees who share our commitment to excellence and dedication to professionalism. If this is you, you’ll really like it here.

Our Call Center Representatives are vital front-line employees who support our clients by providing an exceptional level of service with each client interaction. The Call Center Representative position speaks with clients on the phone, in person and via email to onboard new clients, help retain current clients and support the accounting team members complete projects through excellent client interaction.

Our Call Center Representatives are client-focused, authentic, and engaging. If you are looking to grow your career with a leading firm and can share in our passion and commitment to client service, we’d love to speak to you.

Rate = $18-21/hour

THIS IS AN IN OFFICE POSITION - IT IS NOT REMOTE

ESSENTIAL FUNCTIONS:

• Review customer accounts for changes to contract and selected service levels
• Sharing and clarifying complex financial information for customers
• Provide professional letters for third-parties requesting detailed customer financial information
• Help current and prospective clients with their information needs
• Employ best practices for handling of inbound email inquiries and in/outbound telephone communication.
• Acquire and maintain company and technical knowledge needed to assure quality response to client inquiries.
• Master and employ client care as it relates to telephone engagement.
• Contribute to team process improvement efforts designed to deliver efficient and client-centric outcomes.
• Perform contact documentation and reporting tasks as listed in firm procedures
• Support accomplishment of personal and team goals.
• Work within and support the Process Driven Environment of the Customer Care Call Center.
• Collaborate with Transportation Tax and Accounting teams to produce quality outcomes for clients.
• Support other team members as needed.
• Gather information from clients and enter information into database
• Deliver information to clients in a clear, concise manner
• Answer phone and email communication in a positive and professional manner.
• Guide and assist walk-in clients with clarity and consideration
• Take ownership of tasks involved to fulfill client’s expectation within our firm’s policies and procedures.

OTHER DUTIES AS ASSIGNED - NOT A SALES JOB

PREFERRED EXPERIENCE/QUALIFICATIONS:

1-2 years of inbound/outbound call center/customer support center experience preferred

Ability to share complex information with professionalism, consideration and clarity

KNOWLEDGE, SKILLS, AND ABILITY

• Strong telephone skills, including voice quality, enunciation, grammar, listening
• Writing skills, including ability to compose grammatically correct consumer communications
• Punctual and reliable work attendance
• Proficiency with office and call-center software, e.g., web browsers, Word, Excel, PowerPoint, CRM
• Solid customer service skills and strong goal orientation
• Excellent time management and organization skills
• The ability to succeed in a fast-paced goal, oriented environment
• Team-orientation and positive attitude
• Ability to work at a computer station for several hours
• Maintain confidentiality regarding clients

TRAVEL REQUIREMENTS:

N/A

PHYSICAL REQUIREMENTS:

Regularly performs computer work and sits.

Occasionally walks and stands.

Seldom/never lifts up to 15lbs.

INDEPENDENT JUDGEMENT:

Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from moderate alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

Full Time Benefits Summary:
Competitive Salary

Medical Insurance – employee premium paid by employer 100%

Dental and Vision offered

401K Retirement Savings

Accrue 16 hours of PTO/month

Guilt-Free Flexibility

55-hour max goal employees during busy season

Clear path for promotions and employee growth opportunities

Paid time for firm Community Involvement

Accountability goals communicated through a Balanced Scorecard

Employee Tax Return prepared for free

Continuing Education with in-house Learning & Training Coordinator – paid and provided for all employees

 

Abacus! is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Company Description

Abacus!, one of the fastest growing firms in the regional area, is wholly dedicated to helping our clients achieve their financial objectives while also allowing our employees to reach their greatest potential. Our team of Abacus Professionals provide a distinctive level of service in tax, audit, accounting, and business consulting. Our passion for our clients and employees is the driving force behind all our work and the reason we are recognized as an entrepreneurial leader.

Your Abacus Experience: You’ll find that things are distinctively different here at Abacus, and we’re proud of it. We center on one key component: people. We foster an environment of growth, trust, and confidence and you’ll see it in daily interactions, hear it regular conversations, and live it as part of our Abacus Culture.

Our Award-Winning Firm: We’re proud to be recognized by local, regional, and national organizations for our distinctive culture, great work environment, and our focus on ethics, quality and economic impact. Abacus’ distinctions include:
1.\tInside Public Accounting’s Top 300 Firm in the U.S. #280 – 2024
2.\tAn Inside Public Accounting’s Fastest Growing Firm in the U.S. - 2024
3.\tAccounting Today’s No. 16 Fastest-Growing Firm in the U.S. – 2024
4.\tAn Accounting Today’s Top Regional Leader in the Midwest – 2023, 2024
5.\tInside Public Accounting’s Best of the Best Firms – 2023
6.\tA Biz 417’s Best Place to Work – 2021, 2022, 2023, 2024
7.\tAn Accounting Today’s Top 100 Best Firms to Work For – 2009, 2010, 2020
8.\t2021 Better Business Bureau Torch Award Recipient – highlighting ethics and quality
9.\tFinalist for Springfield Business Journal’s Economic Impact Awards – 2021, 2023

Website: AbacusPro.com

Abacus! is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Company Description

Abacus!, one of the fastest growing firms in the regional area, is wholly dedicated to helping our clients achieve their financial objectives while also allowing our employees to reach their greatest potential. Our team of Abacus Professionals provide a distinctive level of service in tax, audit, accounting, and business consulting. Our passion for our clients and employees is the driving force behind all our work and the reason we are recognized as an entrepreneurial leader.\r\n\r\nYour Abacus Experience: You’ll find that things are distinctively different here at Abacus, and we’re proud of it. We center on one key component: people. We foster an environment of growth, trust, and confidence and you’ll see it in daily interactions, hear it regular conversations, and live it as part of our Abacus Culture. \r\n\r\nOur Award-Winning Firm: We’re proud to be recognized by local, regional, and national organizations for our distinctive culture, great work environment, and our focus on ethics, quality and economic impact. Abacus’ distinctions include:\r\n1.\tInside Public Accounting’s Top 300 Firm in the U.S. #280 – 2024\r\n2.\tAn Inside Public Accounting’s Fastest Growing Firm in the U.S. - 2024 \r\n3.\tAccounting Today’s No. 16 Fastest-Growing Firm in the U.S. – 2024 \r\n4.\tAn Accounting Today’s Top Regional Leader in the Midwest – 2023, 2024\r\n5.\tInside Public Accounting’s Best of the Best Firms – 2023\r\n6.\tA Biz 417’s Best Place to Work – 2021, 2022, 2023, 2024\r\n7.\tAn Accounting Today’s Top 100 Best Firms to Work For – 2009, 2010, 2020\r\n8.\t2021 Better Business Bureau Torch Award Recipient – highlighting ethics and quality\r\n9.\tFinalist for Springfield Business Journal’s Economic Impact Awards – 2021, 2023 \r\n\r\nWebsite: AbacusPro.com\r\n\r\nAbacus! is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Job Tags

Full time, Contract work, Local area,

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