Job Description

Job Description

Job Description

Salary: $19.00 Per Hour

WESTAFF IS HIRING A Customer Service Representative IN OUR LEOMINSTER OFFICE!

Have you ever wanted a role where you can make a difference in changing people's lives by matching the right person to the right job? If so, then this could be the right position for you! Due to our growth, Westaff in Leominster, MA is looking for someone to join our team as a Customer Service Agent. 

Westaff offers a respectful, & collaborative work environment comprised of tenured staffing professionals. We offer an exceptional benefits package including a choice of Medical plans, Dental, Vision, 401K with a company match, Paid Time Off, Short and Long Term Disability and more. We would love to welcome you to join our Westaff family!

Some of the things you will do as a Customer Service Agent:

• Interview, screen and evaluate candidates
• Use discretion and independent judgement to determine the best candidates to represent Westaff
• Match qualified associates with client's expectations and requirements 
• Orient associates regarding their assignment
• Manage social media pages such as Facebook
• Manage job postings on various job boards
• Build and grow relationships with clients and associates
• Gain an understanding of clients needs through in-person visits 
• Monitor client satisfaction through regular phone conversations
• Document events and activities in our CRM system

Expectations of the Customer Service Agent:

• Maintain a polished and professional demeanor at all times
• Abide by our philosophy of one team, one goal
• Work productively with colleagues
• Welcome opportunities to learn and develop your skills
• Comply with company polices in all areas
• Must love the art of conversation with applicants, staff and clients 
• Able to work in a fast-paced environment with A+ follow up skills
  
• Sense of Humor a must!
  
• Bi-lingual (English/Spanish) is a plus but not required

Westaff will provide:

• Great work environment with work/life balance.
• All the tools and technology you need to be productive and efficient
• Ongoing training to build your abilities and move your career forward
• We believe in a great work environment and flexibility when needed, as we put our Employees first
  
• Excellent benefits including medical, dental, vision, paid time off, 401K
• The support of colleagues and leadership

Westaff requires all new colleagues to pass a criminal background check, consumer credit screening and a drug test for illegal drug use. We look forward to your application and with speaking to you about joining our team!

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