Job Description

Job Title: Customer Support Representative - Travel (Remote)

Location: Remote

Job Responsibilities:

• Booking and Coordination: Assist clients in planning and booking travel arrangements, including flights, hotels, car rentals, and activities.
• Customer Service: Provide excellent customer service to clients via phone, email, and chat, addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Data Entry and Record Management: Maintain accurate records of bookings, payments, and customer interactions using our CRM system.
• Travel Advisory: Offer expert advice on destinations, travel arrangements, and travel insurance options to clients.
• Problem Solving: Handle any issues or concerns that arise during travel, such as flight cancellations or itinerary changes, and provide timely solutions.

Requirements:

• Experience: Proven experience in a customer service role or within the travel industry.
• Skills: Strong communication skills (verbal and written), excellent customer service abilities, and proficiency in using travel booking platforms and CRM systems.
• Organization: Ability to manage multiple tasks and prioritize workload effectively in a remote work environment.
• Problem-Solving: Capacity to handle and resolve customer issues promptly and professionally.
• Flexibility: Willingness to work flexible hours, including evenings and weekends as required, to accommodate client needs and time zones.
• Education: High school diploma or equivalent; additional certification in travel and tourism is a plus.

Benefits:

• Remote Work: Enjoy the flexibility of working from home with a supportive team environment.
• Competitive Salary: Compensation commensurate with experience, with opportunities for performance-based incentives.
• Professional Development: Access to ongoing training and development opportunities within the travel industry.
• Travel Perks: Discounts on personal travel bookings and familiarization trips to enhance product knowledge.

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