Miter is a leading HCM (Human Capital Management) platform designed for the $2 trillion construction industry. Miter simplifies construction workforce management, payroll, HR, and expense management, enabling contractors of all sizes to focus on growing their businesses. Miter is growing rapidly and backed by leading venture capital firms including Bessemer and Coatue.
As a Customer Support Specialist or Lead, you will play a critical role in ensuring that our customer-facing operations run smoothly and our customers receive accurate, timely, and reliable support.
Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues.
Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests.
Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation.
Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention.
Stay current with industry trends and best practices in customer support, incorporating new approach to continually enhance our service offering.
Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers.
Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions.
Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment.
Experience in the construction, payroll, benefits, or software industries is a plus!
Competitive salary and benefits package
Opportunities for professional growth and development
A supportive, inclusive, and collaborative work environment
Flexible work arrangements and remote work options
A chance to make a meaningful impact in the construction industry.
Miter is proud to be an equal opportunity employer that values diversity and rewards merit. We do not discriminate based on race, national origin, ethnicity, religion, sexual orientation, age, or other characteristics.
$70K – $90K • Offers Equity
...Summary: Organizes and conducts medically prescribed physical therapy programs to restore function, prevent disability following... ...performance levels. Plans therapy involving physical exercise, massage, heat, water, etc. Utilizes various mechanical and electrical equipment...
...Job Description The Rental Car Driver drives vehicles to and from assigned locations. Depending on the contractual need, this could be around an airport or rental car facility. Pay: $15.50/hr The pay listed is the hourly rate for this position. A specific offer...
..., DE and WV Early morning deliveries 1500 miles a week Driver bonuses Back haul pay and unload pay Haul Dry Van Dedicated customer Steady freight Must haves: Must have a valid CDL A license Must have 3 months of recent experience Must be...
...accredited laboratory within the last 5 years.**Licenses, Registrations, or Certifications** * Must possess Certification for MT, MLS, CLS, or MLT from ASCP, AMT, AAB, or HEWHHS * If certification with an expiration date is held, the certification must be maintained and...
...Paid meal breaks Regular reviews & advancement opportunities INTRODUCTION: We're looking for an Estate Manager to helm operations at a private residence. This pivotal role encompasses comprehensive management of the estate, requiring hands-on coordination...