As Cornell University's online learning unit, eCornell delivers online professional certificate courses to individuals and organizations around the world. Courses are personally developed by Cornell faculty with expertise in a wide range of topics, including data analytics, management, marketing, human resources, leadership, and STEM. Students learn in an interactive, small cohort format to gain skills they can immediately apply in their organizations, while earning a professional certificate from Cornell University. eCornell has offered online learning courses and certificate programs for 15 years to over 130,000 students at more than 2,000 companies.
As a part-time Student Support Agent, you will directly report to the Student Support Manager. You will collaborate with multiple eCornell teams to help ensure our students have a positive experience and are successful in the eCornell courses and programs.
The person in this role will primarily work a Monday-Friday overnight schedule between 11 PM- 4 AM EST. Must be available for weekends and holidays as needed.
Goals of the Position
What we need:
What we prefer:
No visa sponsorship or relocation assistance is available for this position.
This is a casual, fixed-term, non-benefits eligible position with 19 hours of scheduled work per week on average. Please note that this position will require you to have your own computer (preferably a Mac) with a strong connection to the internet. The tools required to do this job are all web-based and will be provided upon hire. The pay range is 20-21$/hr.
This message applies to newly hired Cornell employees working outside New York State (NYS), as well as employees who continue working remotely from home outside NYS due to the ongoing COVID-19 pandemic, whether from home or in an office, temporarily or permanently, on a part-time or full-time basis.
NYS income tax withholding laws have not changed due to COVID-19, and, as a result, employees who live outside of NYS and have been taxed in NYS as their primary work state will continue to be subject to NYS withholding requirements, whether or not they are now working remotely outside NYS.
Since state income tax laws can vary by state, if you are working remotely outside NYS or relocate to another state, even temporarily, consult a tax advisor to determine additional state or local tax liability for days worked in that location.
University Job Title:
Temporary Administrative AssistantJob Family:
Temporary AdministrationLevel:
No Grade - HourlyPay Rate Type:
HourlyPay Range:
Refer to Posting LanguageRemote Option Availability:
RemoteCompany:
Contact Name:
Kayla BradleyJob Titles and Pay Ranges:
Non-Union Positions
Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:
Union Positions
Current Employees:
Online Submission Guidelines :
Employment Assistance:
Notice to Applicants:
EEO Statement:
Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.
Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.
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