Job Description

As manager of the Global Security (GS) Support team you will be a key figure within the management framework of the GS Technical Security team, providing direct support to North America security, technology, and monitoring operations and programs. You will be responsible for management of a team of security professionals. This is a role for a professional manager who is equally comfortable working with the business, corporate functions, and technology while managing people and process.Job Responsibilities: Ability to build relationships with key stakeholders across security, real estate, technology, and local Philippines leadership to cultivate support for the design, build, staffing, and operationalization of a team providing direct support to North America security programs, projects, and operations Within the framework of a strategic work augmentation initiative, your responsibilities will include oversight and management of Support teams, Retail Alarm Monitoring, and PINs teams Manage all aspects of the 24/7 operations of the Support teams, Retail Alarm Monitoring, and PINs teams Responsible for recruitment and selection of resources to support operational demands and ensure correct staffing levels are always maintained. Carry out on site training for all staff, to include new member training, new systems training, and refresher training Provide ongoing coaching, development and mentoring to staff that drives results to team metrics, SLAs and KPIs. Create development plans and deliver corrective action as appropriate Demonstrate sound judgement; determine when to escalate personnel, technology, or process concerns and prioritize based significance Ensure reports for incidents / Alarm Responses are compiled and distributed to management and key stakeholders Organizational management including strategic planning, budgeting, project management, process improvements, and reporting for key stakeholderRequired qualifications, capabilities, and skills: Previous management experience in a similar role required Excellent communication (both written and oral) and organizational skills Strong critical thinking and problem-solving skills Experience leading and developing a team in a fast pace environment Ability to prioritize workloads within a busy, changing environment and meet tight deadlines Working knowledge of physical security technologies and devices such as alarm systems and video products Must be proficient in Microsoft Office tools Use of discretion in confidential matters Intelligent, articulate, and persuasive leader who can serve as a senior leader

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