Job Description
We are offering a contract to permanent employment opportunity for a Help Desk Analyst in Mentor, Ohio. This role involves providing first level support for various IT systems, working with IT team members, and providing technical support and troubleshooting services to end-users in our industry.
Responsibilities:
• Diagnosing computer errors and providing technical support • Troubleshooting issues related to software, hardware, and basic network • Training end-users on how to set up and use new technologies • Installing, configuring, and upgrading PC software and operating systems • Utilizing specialized help desk support software to control end-user’s computers for troubleshooting, diagnosing, and resolving complex issues • Working with Cisco Technologies, Citrix Technologies, Database, EO/IR systems, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments, and Microsoft Office 365 • Documenting processes and providing basic training for users • Monitoring customer accounts and taking appropriate action when needed • Handling multiple tasks simultaneously and transitioning from one project/situation to another with minimal difficulty • Supporting and participating in all office duties and meetings as required to ensure department success.• Proficiency in Cisco Technologies and Citrix Technologies is mandatory
• Familiarity with EO/IR systems
• Skilled in Active Directory management
• Ability to troubleshoot and maintain Apple Devices
• Hands-on experience with Computer Hardware
• Proficiency in Configuration Management
• Experience in software and hardware Deployments
• Proficiency in Microsoft Office 365 is required
• Understanding of Database management and operations
• Excellent problem-solving and communication skills
• Ability to work in a fast-paced, high-pressure environment
• Bachelor’s degree in Computer Science, Information Technology or a related field is preferred
• IT certifications such as ITIL, CompTIA A+, or Microsoft Certified: Azure Fundamentals will be advantageous
• Prior experience in a similar role is preferred
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