Job Description
OVERVIEW & PURPOSE
The Help Desk Support Technician will be primarily responsible for the Tier 1 level of support for Optimized IT and all Optimized IT’s clients. This role will also involve interaction with Optimized IT’s other support departments in times of escalation needs. On-call availability will be required. Technicians will be competent in all facets of Desktop, PC Hardware, and Customer Service.
ESSENTIAL FUNCTIONS
COMPETENCIES
SUPERVISORY RESPONSIBILITY
This position has no expected supervisory responsibilities.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
POSITION TYPE & EXPECTED HOURS OF WORK
NON-EXEMPT
This is a full-time, non-exempt position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. On-call availability will be required.
TRAVEL
No travel is expected for this position.
REQUIRED EDUCATION & EXPERIENCE
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EQUAL OPPORTUNITY EMPLOYER
Optimized IT provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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