Job Description Position: Housekeeper / Room Attendant Location: 3425 Mulberry Church Rd, ABC Investments and Management
Charlotte, NC, 28208, US **Room Attendant Job Description**
**Position Summary**
The room attendant works under the direction of the Executive Housekeeper and the Assistant General Manager or General Manager. His or her responsibilities include following a daily schedule, performing proper cleaning of each guestroom, performing responsibilities outside the guestrooms, guest service & satisfaction, & individual effectiveness.
**Primary Responsibilities**
* Load carts with all necessary supplies
* Turns off all electricity (heating or cooling set to fan or cool setting )
* Strips all beds in checked-out rooms & drops all dirty linens to the laundry Turns off all lights, strips beds, & drops all dirty linens to the laundry on all new checked-out rooms immediately
* Cleans the cart & ensures that all bottles are correctly labeled; paces himself/herself so that rooms are being cleaned in accordance with company time constraints
* Make beds properly
* Vacuums & sweeps carpets & floors
* Mop floors
* Dust, brush, polish, & vacuum furniture
* Dust & clean room decorations, appliances, & structural surfaces (i.e. wall fixtures, window sills, vents, etc.)
* Clean showers, tubs, sinks, and bathroom items; removes used guest amenities & supplies
* Inspect rooms for safety hazards & for the operating conditions of equipment
* Check for damaged linens
* Report lost & found articles, maintenance problems, or special room problems (i.e. pets in the room) to a supervisor
* Prepare rooms for guest arrivals & responds to special guest requests (i.e. delivering newspapers or cleaning a spill)
* Maintain cleanliness of storage rooms & stocks cart
* Remove & empties linens from housekeeping cart into laundry cart & sends to laundry
* Record room status on work assignment sheets
* Other duties as assigned
**Education/Experience**
* High school diploma or GED preferred
* Previous hotel housekeeping experience preferred
* Attention to detail
* Previous customer service experience preferred
**Physical Requirements**
* Walking and standing for long periods of time (approximately 5 - 6 hour shifts)
* Pushing a vacuum cleaner
* Bending, Stooping, Kneeling
* Lift mattresses and arrange furniture
* Loading and unloading supply cart
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