Job Description

Job Description

Job Description

Salary: $56,000

This is an excellent opportunity to work in a fast-paced, team-oriented environment. We focus on providing IT Services to Federal, State, and Local Government agencies. 

The position comes with the following benefits:

• 3 weeks of paid vacation
• 8 paid holidays
• 2 floating holidays
• Company pays 50% for health and dental insurance and 100% for short-term and
  long-term disability
• 401K plan with company matching
• Company support for technical workshops and training

Job Summary:

As a Helpdesk Specialist, you will provide telephone and in-person support to users for Windows desktop applications. You will serve as the initial point of contact for troubleshooting hardware/software, PC, and printer problems. The successful candidate will demonstrate the ability to communicate verbally and in writing while also possessing a positive customer service attitude.

Principal Responsibilities:

1. Provide Tier 1 and Tier 2 IT support to customers in a Service Desk environment
2. Troubleshoot PC hardware and software in a Microsoft networked environment
3. Microsoft Active Directory user and device management
4. Microsoft Office 365 and Azure administration
5. Repairing, installing, upgrading, and reconfiguring:
   • PCs
   • Laptops
   • Stand-alone and networked printers and scanners
     
   • Modems
6. Installing and configuring:
   • PC operating systems (at a minimum, Microsoft Windows 10)
   • Server operating systems (at a minimum, Microsoft Windows Server 2012)
   • Microsoft Office 365 (Desktop and Cloud version)
   • Service Desk Software (any of the following): Maximo Service Desk, ServiceNow, or equivalent
   • Microsoft Configuration Manager/System Center Configuration Manager (SCCM)
   • Remote Desktop software: Microsoft Remote Desktop, LANDesk

Education Requirements:

A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or five (5) years of equivalent experience in a related field.

Experience:

This position requires at least five (5) years of experience in business IT environments, with emphasis in PC and Server hardware, operating systems, and applications. The successful candidate will provide demonstrated experience in:

• Providing Tier 1 IT support to customers in a Service Desk environment
• Troubleshooting PC hardware and software in a Microsoft networked environment
• Microsoft Active Directory user and device management
• Repairing, installing, upgrading, and reconfiguring PCs, laptops, printers, scanners, and modems
• Installing and configuring PC and Server operating systems, desktop software, service desk software, and remote desktop software

Location: This position is located onsite in Baltimore MD.

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