Job Description

Job Description

WHO WE ARE:

Beyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward.

Our global head office is based in Singapore, and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers’ most pressing challenges.

When it comes time to deliver, we set our sights on that sweet spot where brilliance, emerging technologies, best practices, and accountability converge. We have a global presence spanning four continents (North America, South America, Europe, and Asia). Our global network of talent and customer-centric engagement model enables us to provide top-quality services on an unprecedented scale.

WHAT WE’RE ABOUT:

We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.

Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to

POSITION SUMMARY:

We are currently hiring an Information Developer 4 (Technical Writer) to support our global software client in Boise, ID. In this position you will create technical documentation, including technical manuals, service guides, and training materials through direct hands-on experience during operation, assembly and/or disassembly of various types of printer hardware. This is a full-time, long-term, hybrid position with a standard work week where the candidate must be local to the Boise area to be able to come onsite appx 3 days/week for meetings and to work with hardware. Training is also 100% onsite.

WHAT YOU WILL BE DOING:

• Apply advanced subject matter knowledge to complete business issues and is regarded as a subject matter expert.
• Design and develop written and/or visual product related information utilized in printed and on-line (web-based) environments.
• Analyze customer information requirements and product specifications to define technical content strategy and plan.
• Builds technical documentation, service manuals, user guides, and training materials through direct hands-on experience during operation, assembly and/or disassembly of various types of printer hardware.
• Adhere to HP standards and style documents and templates, style sheets, script, and graphic libraries to ensure common look and feel.
• Upload and publish documentation and web content using SDL Tridion content management system (CMS).
• Conduct quality control on all deliverables to ensure accuracy and completeness.
• Leads small focus teams to resolve issues impacting content development and publishing.
• Create/modify artwork using Adobe Illustrator, InDesign and Photoshop.
• Perform additional duties as assigned.

MINIMUM QUALIFICATIONS:

• 6+ years relevant experience, preferred.
• Bachelor’s degree or demonstrated experience in related field is required.
• Demonstrated experience with content management systems and HTML/XML based development systems.
• Preferred: Oxygen XML authoring tool and SDL Tridion content management system (CMS) tool.
• Strong, resourceful, and innovative written communication skills.
• Ability to understand, document, and clearly express actions necessary to operate, assemble or disassemble various types of office printing hardware.
• Working knowledge of Adobe InDesign, Photoshop, and Illustrator to create/edit photos/graphics.
• Work independently with minimum guidance and oversight.
• Very detail oriented.
• Ability to learn quickly and follow complex written and oral directions.
• Excellent business communication skills with the ability to relate well with customers and co-workers.

WHAT WE HAVE TO OFFER:

Because we know how important our people are to the success of our clients, it’s a priority to make sure we stay committed to our employees and making Beyondsoft a great place to work. We take pride in offering competitive compensation and benefits along with a company culture that embodies continuous learning, growth, and training with a dedicated focus on employee satisfaction and work/life balance.

• A competitive pay of $32-$34/hr.
• 10 days per year of Paid Time Off (PTO).
• 8 paid holidays + 1 personal floating holiday.
• 401(k) retirement plan with company match.
• Eligible employees (and their families) are offered the following company-sponsored benefits: Medical, dental, and vision insurance, health savings account (HSA), short-term and long-term disability, employee assistance plan (EAP), and basic life and AD&D insurance.
• Eligible employees (and their families) are offered the following voluntary employee-funded benefits: Health care flexible spending account, dependent care flexible spending account, commuter benefits, voluntary accident & critical injury coverage, voluntary long-term care coverage, and voluntary life and AD&D insurance.

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.

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